Privacy Policy

Terra Vastu Consultant ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website terravastu.in or engage our Vastu consultation services.

This policy is in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and postal address
• Property details including floor plans, site location, and photographs
• Date of birth and birth details (when required for specific Vastu analysis)
• Payment and billing information
• Communication preferences and consultation history

1.2 Automatically Collected Information

• IP address, browser type, and device information
• Usage data and website analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing Vastu consultation services and architectural advice
• Processing payments and managing your account
• Sending service updates, reports, and consultation documentation
• Responding to inquiries and customer support requests
• Improving our website and services
• Conducting research and analysis for service enhancement
• Complying with legal obligations and resolving disputes
• Marketing and promotional communications (with your consent)

3. Legal Basis for Processing (India)

Under the IT Act 2000 and related rules, we process your personal data based on:

• Consent: You have given explicit consent for processing your information
• Contract: Processing is necessary for fulfilling our consultation services
• Legal Obligation: Compliance with Indian laws and regulations
• Legitimate Interest: Improving our services and business operations

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with:

• Partner Consultants: Verified architecture and design partners (only with your consent)
• Service Providers: Payment processors, email services, and hosting providers
• Legal Requirements: When required by law, court order, or government authorities
• Business Transfers: In case of merger, acquisition, or asset sale

All third-party service providers are contractually bound to protect your data and use it only for specified purposes.

5. Data Security

We implement reasonable security practices and procedures as per Rule 8 of the IT (Reasonable Security Practices) Rules, 2011:

• SSL/TLS encryption for data transmission
• Secure servers with access controls and authentication
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality
• Physical security measures for document storage

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Consultation reports and property details are retained for a minimum of 7 years for professional record-keeping purposes. You may request deletion of your data at any time, subject to legal and contractual obligations.

7. Your Rights

Under Indian law, you have the following rights:

• Access: Request a copy of your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Withdrawal of Consent: Withdraw consent for data processing at any time
• Objection: Object to processing of your data for direct marketing
• Data Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us at the details provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage and performance
• Marketing Cookies: Used for targeted advertisements (with consent)

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites (such as partner consultants). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

For international clients (NRI consultations), your data may be transferred to and processed in India. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. We will notify you of any material changes by email or through a prominent notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, we have appointed a Grievance Officer to address your concerns regarding data protection and privacy:

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: